For your protection, and to ensure you receive the best advice, pre-and post-sales support, and genuine Arecont Vision Costar megapixel cameras and accessories, Arecont Vision Costar recommends only purchasing products through an Arecont Vision Costar Authorized Reseller, Dealer, Internet Seller, or Systems Integrator.

AUTHORIZED RESELLER/DEALER/SYSTEMS INTEGRATORS AND THE MAP POLICY

Professional megapixel surveillance cameras are highly technical devices that require substantial product knowledge for the best possible system design, installation, support, and maintenance that our customers deserve.

Arecont Vision Costar Authorized Resellers/Dealers/Internet Sellers/Systems Integrators buy from Authorized Distributors around the world and sell to end user customers. They are required to meet certain training criteria and responsibilities mandated by Arecont Vision Costar to ensure that the vendor is qualified to deliver expertise in Arecont Vision Costar products and services. This includes participating in Arecont Vision Costar University training and AVU’s CPCP courses and being in compliance with the Arecont Vision Costar Minimum Advertised Price (MAP) Policy.

The MAP policy ensures that products sold by are by authorized channels and at fair prices for our customers. Authorized resellers/systems integrators/dealers/internet sellers who have completed these requirements are able to leverage the Arecont Vision Costar partner portal, comprehensive multi-year warranty, advanced RMA replacement program, and online project registration program. Access is also provided to the pre-sales support of Arecont Vision Costar Inside Sales team for sales questions, configuration and design assistance of the Arecont Vision Costar Field Application Engineering team, and support from the award-winning Arecont Vision Costar Technical Assistance Center (TAC).

This protects those companies that have invested the time and resources into becoming and maintaining their authorized status and in being knowledgeable in Arecont Vision Costar products to provide the best products choices to protect our customers. Those selling below the MAP policy price are typically those who are both unauthorized and selling products of questionable providence. Websites, internet resellers, and unauthorized resellers offering prices below MAP policy given warning; failure to adjust prices or comply with the terms and conditions listed above are selling products that are not protected by the Arecont Vision Costar warranty.

UNAUTHORIZED RESELLER/DEALER/SYSTEMS INTEGRATORS AND MAP VIOLATORS

For Arecont Vision Costar products that are purchased from an unauthorized reseller or integrator, the Arecont Vision Costar multi-year product warranty and TAC customer support services are voided.

Arecont Vision Costar cannot guarantee that products acquired from unauthorized channels are valid, up to date, and genuine Arecont Vision Costar cameras and accessories. Counterfeit, damaged, returned, or cameras assembled from inferior or damaged parts cannot be guaranteed from unauthorized sources and thus cannot be warrantied.

Vendors who violate the MAP policy after prior notification by Arecont Vision Costar are automatically moved to the Unauthorized Reseller/Dealer/Systems Integrator and MAP Violators List.

MAP VIOLATORS

The following Unauthorized Resellers/Dealers/Systems Integrators are currently on the MAP Violators List. All Arecont Vision Costar products purchased from these vendors or internet sellers are unauthorized and are not covered under the Arecont Vision Costar warranty.

If you see online pricing that you believe is in violation of the Arecont Vision Costar MAP Policy, or to determine if a reseller or systems integrator is authorized, please email us.

POLICY CHANGES

Arecont Vision Costar reserves the right to make changes or cancel this policy at any time, without notice or recourse.